Gallery Furniture only uses Premium delivery services unless otherwise requested. Our delivery team are experienced at handling all of our products and will ensure the safe arrival of your beautiful new furniture. By using our team, it will ensure minimal hassle, eliminating the possibility of damages.
Shipping time for order items is approximately 5-7 business days from the time that the item(s) are scheduled for pickup from our warehouse. Orders sent via Toll Road Express or Ground Courier average 5-7 business days once they leave the factory. Orders sent via White glove carrier average 5-7 business days depending on location once leaving the factory. Please keep in mind that these time frames are after the product leaves the factory.
Once you have been contacted by the local delivery agent to set up your delivery, the delivery must be scheduled within 5 business days. If delivery cannot be scheduled within five business days, please contact us to make special arrangements otherwise, daily storage rates will apply for a maximum of 30 days. If after 30 days, delivery has not been completed, the order will be deemed unwanted and disposed of or donated at the discretion of Gallery Furniture. Please contact us regarding daily storage rates.
Gallery Furniture automatically calculates your shipping costs at the time of check out in the shopping cart process once an item is placed into your cart with the appropriate delivery method chosen and your zip code entered. Shipping and handling charges for all items are a per item charge based on the weight of the item, size of the box, and the delivery destination. Most items do ship for at No additional cost and are noted as "Free Shipping" on each product. If an item does have shipping charges, they will be noted under the shipping info tab on each product page.
Some of our items require additional charges to ensure they arrive at your home in safe and sound condition. Most shipments will be delivered to your curb. Should you need in home delivery, please contact customer service for specific freight rates related to your order.
Some furniture, lighting, and delicate items may need to be securely carted and packaged. Any additional shipping charge above our standard shipping cost is noted on the product page as a "delivery surcharge." Shipping costs are for Australian states. Please contact us for shipping costs for outside the contiguous Australian states, as they vary by product.
Tracking Your Order
Tracking information will be issued by Gallery Furniture's third part courier with your order consignment. We will automatically update your order with tracking number once your order is shipped.
All orders dispatched include Free Transit insurance. Gallery Furniture will arrange delivery on your behalf. Transit insurance will be taken out by Gallery Furniture and/or our suppliers to ensure that your goods are fully covered for any accidental damage or breakages that may occur during the delivery process.
If you have a large order and one item is going to cause a delay or is backordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s)
Sometimes an IN STOCK item may be OUT OF STOCK (sometimes an item may sell out before we've had a chance to update the website). We will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order, there will be no freight charge (you only pay freight once). If the item is no longer available, we will do our best to notify you immediately.
We do our best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is back ordered more than 4 weeks. Please email or call a customer service representative at firstname.lastname@example.org or 0416596254 to check stock and real time availability on all products listed on our website.
Gallery Furniture does everything possible to assure a smooth and prompt delivery of your items. However, be aware and consider that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each furniture manufacturer, but estimated lead times are not a guarantee of a specific delivery date.
For international delivery quote please contact us at email@example.com