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FAQ's

Who we are?

We are an online retailer of beautifully crafted European-influenced furniture styles. We curate & design furniture & objects d'art Made in Australia or sourced from artisans globally. 

High Quality furniture at affordable prices.

We are your one-stop shop for Hollywood Regency, Luxe Mirror furniture, Hamptons style and Glamorous home decor accessories. We feature the best that the Home Furniture and Décor, Marble, Glass, Lucite, Wood and home accessories the markets have to offer, Shop a wide range of luxury modern, coastal, stylish, and chic items for the home at below retail prices.

Who designs your products?

Our in house furniture designer collaborates with expert local craftsmen and women in Australia and around the world with over 35 years experience in high quality furniture manufacturing. We currently work with makers in Australia, Asia and Europe.

Do you have a Store or a Showroom?

No, we are online only. By avoiding costly overheads such as renting permanent retail spaces, we’re able to keep our prices low and pass the savings directly on to you, our customers. However, we operate a number of pop up events throughout the year, where you can see some of our products in the flesh. Sign up to our newsletter receive information about our next event.

Can I Change or Cancel my order after I’ve placed it?

Please contact us as soon as possible at 0416-596-254 or customerservice@highfashionhome.com.au and we will do our best to make the change. Unfortunately, we cannot make changes to orders that have already shipped.

What happens if an item is Out of stock?

Some of our stock is sourced directly from the supplier and requires a stock check. As we source stock from many places, our supplier’s stock levels change daily and we are not always aware of these changes. If an item is out of stock you will offered alternative suggestions, item placed on back order or a full refund.

What is your Return policy?

We hope you will love your purchase. However if for some reason you are less than satisfied, please notify us within 30 days of receipt of your item. Please read our full return policy and follow the steps outlined in our Returns Policy.

My product arrived Damaged, can I Exchange it?

We are really sorry if your product arrived damaged. We do use robust packaging, but sometimes damage can occur in transit. If your item arrives with obvious major damage, please refuse delivery and mark your packing slip as damaged. Then contact our customer service immediately at 0416-596-254 or returns@highfashionhome.com.au, and we will make arrangements for a replacement item. For minor damage, please follow the process outlined in the damages section of our returns policy here. We will then attempt to resolve the issue to your satisfaction. Please note, you have up to 48 hours from receipt of delivery to make a claim for items damaged in transit. 

How does Delivery work?

We offer best rate standard shipping for all orders Australia wide. At checkout, you will provide your zip code to determine the standard shipping cost to your area. For small items, shipping is free and includes a no-signature-required parcel delivery. For large items, standard shipping includes a signature-required threshold delivery to the first dry area or garage with no stair carries or debris removal. Unfortunately we are unable to ship internationally at this time. Learn more details about shipping in our Shipping and Deliveries Policy.

What if I would like my furniture delivered inside my home?

For inside deliveries, we suggest you upgrade to our Premium White Glove service. This option will be available at checkout for an additional cost. The cost of this service is determined by your zip code. Our delivery team will contact you to set up a time for delivery. We will place your piece in a room of your choice, unpack your furniture and remove all debris so you can enjoy it straight away.

How long will my furniture take to arrive?

If the item is in stock, shipping transit time is, on average, 3-7 business days. More accurate estimates will be provided with your tracking information. Many Items are shipped directly from our suppliers or manufacturers warehouse to avoid any delay.

How long will Pre-order items take to arrive?

For any Pre-order or Custom order items on our website please allow allow 6-8 weeks lead time from our overseas manufacturers. Approximate delivery times for Pre-order items are included in the individual the product listing.

If you have any questions please contact Gallery Furniture customer service on 0416 596 254