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Warranty

In the unlikely event that you have an issue with your Gallery Furniture product, we will do our best to help and therefore offer the following Gallery Furniture warranty.

Gallery Furniture warrants that the Gallery Furniture goods sold comply with the description contained in this Warranty. All parts and products are warranted for 1-year from the date of delivery except: parts and products used for commercial, contract, rental trade, institutional, or any other non-residential purposes; parts and products that have not been maintained in accordance with the care recommendations provided by Gallery Furniture; parts and products damaged resulting from the Consumer’s improper assembly; or parts and products that are damaged or defective due to normal wear and tear.

To exercise rights under this warranty, proper documentation, i.e. photography, purchase order number, manufacturer’s unit code, and or any other pertinent information upon request is required. Gallery Furniture reserves the right to repair or replace the product within the warranty period based upon the documentation received as support of a claim for consideration. 

Gallery Furniture will not replace or repair any product if improper maintenance, improper handling or improper use caused the damage. Any Gallery Furniture product sold from or modified by a Non-Authorized Dealer, Seller or Consumer will void the Warranty. Gallery Furniture does not supply repair parts free of charge to a third-party, unaffiliated warranty service provider. This warranty does not cover products sold or designated “AS IS” at the time of purchase.

Warranty does not cover minor or production variation between product images and the sold product. Cost of packaging and shipping to and from Gallery Furniture is not covered by the warranty unless expressly arranged by Gallery Furniture. This warranty does not extend to furniture that has been exchanged or replaced by Gallery Furniture as settlement of an original claim of defective merchandise.

UPHOLSTERY AND FABRIC WARRANTY

Gallery Furniture warrants all our upholstery and fabrics against defective materials and workmanship for one year from the date of purchase. Gallery Furniture will, at its discretion, repair or replace any piece of furniture that is found to be defective in material or workmanship. This warranty covers seam failures, fabric separations, and nap loss. Excluded from warranty are cover pilling, fading, stretching, cuts, rips, discoloration, and sagging.

WOOD, METAL, GLASS, AND STONE PRODUCT WARRANTY

Gallery Furniture warrants to the original purchaser that for one year from the date of purchase. Gallery Furniture will, at its discretion, repair or replace any piece of furniture that is found to be defective in material or workmanship.

Natural markings such as grain variations, wrinkles, etc., will be considered normal characteristics and not considered as defects. Nature’s trademarks leave no two stones or marble items the exact same, so colour and size variations may occur.

Any item repaired or replaced under the Warranty will be covered by the Warranty for the remainder of the original warranty period only.

Need More Help?

Contact our Customer Experience Specialists for anything you need! Phone (02) 8739 1603 
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Gallery Furniture Warranty

Gallery Furniture warranty information

Thank you for your purchase of an exclusive Gallery Furniture product. We are proud to be an industry leader in producing quality fashion-forward furniture that is affordable. We have taken every effort to ensure that our products fulfil your expectations.

Gallery Furniture offers the following limited warranty:

COVERAGE

Sometimes the universe conspires against us. In the unlikely event that you have an issue with your Gallery Furniture product, we will do our best to help and therefore offer the following Gallery Furniture warranty.

All parts and products are warranted for one (1) year except parts and products for commercial, contract, rental trade, institutional, or any other non-residential purposes; parts and products that have not been maintained in accordance with the care recommendations provided by Gallery Furniture and the retailer from whom the product was purchased; parts and products damaged resulting from Buyers improper assembly; or parts and products that are damaged or defective due to normal wear and tear. All upholstery products are warranted for one (1) year. All natural wood products, metal, and stone products are covered by this warranty for one (1) year.

This warranty is made solely by the retailer. Any claims by the original consumer purchaser (Buyer) for coverage under this warranty shall go through the Retailer who sold the specific piece of merchandise. It is the Retailer’s responsibility to contact Gallery Furniture with any claims by a Buyer.

WARRANTY SERVICE PROCEDURE

If due to a warranted defect, a Gallery Furniture product or part fails to function during the warranted period for one (1) year from the date of delivery, the customer shall look to Gallery Furniture for a remedy, delivering the product or part as well as the original receipt to the Retailer. The customers original purchase information is needed in order for Gallery Furniture to verify eligibility to file a claim. Once the customer information has been validated, this automatically opens a claim for warranted product or part. Next, the customer must provide the following requirements for their claim: 1) One photo of the entire product, 2) Two to Three Photos of the Claim/Defective Area(s), at different angles. 

Gallery Furniture will determine whether the product or part is covered by the warranty provided herein, with Gallery Furniture having the sole discretion to determine whether the product or part is actually covered by the warranty. Following receipt of Claim Requirements from the customer, Gallery Furniture will proceed and secure in-home service to repair the product or part if repairable, or replace the product or part with the same item if not repairable, or in the event that is that exact item is no longer available, replace the product or part with an item of comparable value. 

EXCLUSIONS

Proper care and use are essential to preserving your rights under this warranty. This warranty is void and/or does not apply for any of the following reasons:

  • Improper assembly, maintenance or use;
  • The product is damaged by the use of detergents, abrasives or other harsh cleaning agents;
  • The product exhibits excessive soiling, improper cleaning, abuse, or where the fabric or material has had some form of chemical applied;
  • The damage results from negligence, abuse, normal wear and tear, accidents including burns, cuts, scratches, tears, scuffs, watermarks, indentions or pet damage;
  • Any product modifications by Retailer, Buyer, or anyone other than Gallery Furniture not authorized by Gallery Furniture;
  • The product is a floor sample or was designated “As Is” at the time of sale;
  • Partial refund or discount was provided to keep merchandise;
  • Dissatisfaction due to Buyer’s remorse;
  • Normal wear and tear;
  • Damage sustained during transportation;
  • If any repair or tempering occurs by the Buyer, Retailer or any third parties;
  • Damage sustained during assembly or maintenance;
  • Damage sustained by accident or abuse; and
  • The product use is for commercial, contract, rental, institutional, industrial or other non-residential uses. This warranty only covers residential uses.
  • Transportation, packaging, delivery and/or freight costs are not covered by this warranty. Gallery Furniture, at its own discretion, may or may not elect to pay for such costs.

This warranty applies to furniture utilized under normal household use and conditions, by the original purchaser, and maintained in accordance with Gallery Furniture and Retailer’s care instructions. If Retailers care instructions are contrary to Gallery Furniture care instructions, Gallery Furniture care instructions shall prevail and, if violated, will nullify this warranty. Any abuse or neglect will void this warranty.

In no event will Retailer or Gallery Furniture be liable for indirect, incidental, or consequential damages, such as, but not limited to: damage to other property owned by the Buyer or 3rd parties, or personal injuries sustained by Buyer or 3rd parties.

The warranties set forth in this Limited Warranty are exclusive and in lieu of all others, oral or written, expressed or implied. No one, including but not limited to Gallery Furniture employees or agents, is authorized to Gallery Furniture for Gallery Furniture any additional liability or responsibility in connection with Gallery Furniture's products except and described above.

Any item repaired or replaced under the Warranty will be covered by the Warranty for the remainder of the original warranty period only.

Subject to the Australian Consumer Law, this warranty does not apply to any products which have been sold as seconds, floor stock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product.

    The benefits provided by this warranty are in addition to any other rights and remedies you may have in accordance with the Australian Consumer Law or otherwise. For products purchased in Australia, the Australian Consumer Law imposes various guarantees that cannot be excluded.

    Need More Help? Contact our Customer Experience Specialists for anything you need! Phone #: 02 8739 1603